Teladoc FAQs
Learn About Your Health Net Telehealth Benefits
FREQUENTLY ASKED QUESTIONS ABOUT TELADOC HEALTH
As a Community Health Plan of Imperial Valley member, you have any time access to a network of quality doctors and mental health providers within minutes through Teladoc Health. Teladoc is the nation’s leading provider of telehealth services and offers most health care help within minutes.
Frequently Asked Questions
Teladoc Health offers handy, simple and secure access to virtual visits with quality doctors and mental health specialists. Doctors visits are available anytime, anywhere every day of the year.
When you schedule a visit with one of Teladoc Health’s U.S. doctors and mental health specialists, you can be:
- Prescribed medication (if medically needed)
- Diagnosed
- Treated
Teladoc Health offers virtual visits for common, non-emergency health conditions like:
- Depression and more
- Cold and flu
- Sinus infections
- Minor cuts, burns and insect stings
- Sprains
- Stomach issues
- Stress and worry
No. Teladoc Health doesn’t replace your primary care doctor. Use Teladoc Health for non-emergency conditions when it’s not convenient
to get to your doctor. Or, when it’s outside your doctor’s normal office hours.
To set up your account, you can download the Teladoc Health app or visit the Teladoc Health website at www.teladoc.com. You can also call 800-TELADOC (835-2362).
Yes. You should have your basic health plan details available. This includes plan name, group ID and / or member ID.
No, for most CHPIV members there is no cost to use Teladoc. You can confirm your plan coverage with Health Net by calling the phone number on your member ID card.
No, for most CHPIV members there is no cost to use Teladoc. You can confirm your plan coverage with Health Net by calling the phone number on your member ID card.
You can access Teladoc Health by app, website or phone. Visits are available by phone or video.
Yes. If your family members are covered under your CHPIV plan then they have access to Teladoc. The same is true if they have their own Health Net plan. Dependents who are more than 18 years old can call the Teladoc service center at 800-TELADOC (835-2362) to request a visit. Dependents under 18 years old must have a covered parent or guardian request a visit for them. This can be done via the app, website or by phone.
Teladoc doctors are U.S. board-certified. They average 20 years of experience and are licensed to practice in your state. They include:
- Internists
- Family doctors
- Pediatricians
- Mental health therapists and psychiatrists
Yes, when medically needed. If a prescription is not medically needed the doctor may provide ways for you to manage your symptoms.
Yes. With your consent, Teladoc Health can send an e-copy of your Teladoc Health visit to your primary care doctor. You can select this option when you set up your Teladoc account. To choose this option, you’ll need to provide the fax number for your primary care doctor.
Yes. Teladoc Health is available in all 50 states. You can use the service from anywhere in the United States. Some limits may apply.
You can visit the Teladoc Health website at www.teladoc.com. Or, call the service center at 800-TELADOC (835-2362). You can also contact CHPIV by calling the phone number on your member ID card.
