Getting Started
Welcome to Community Health Plan of Imperial Valley
MAKE THE MOST OF YOUR NEW HEALTH PLAN!
Your health plan is packed with benefits designed to help you be as healthy as you can be. We don’t want you to miss out on any of your benefits. This Welcome page will help you get to know Community Health Plan of Imperial Valley and get started on your journey to good health.
For more information, call Member Services at 1-833-236-4141 (TTY: 711) and review our Member Resources.
Member ID Card
Your CHPIV Member ID Card has the name of your health plan, your member ID number, and your Primary Care Provider (PCP) with his/her number. Use your Member ID Card when you visit your doctor, pharmacy and other health care providers.
Provider Network
When you join CHPIV, you can choose your PCP. You can change your PCP at any time. Your PCP will refer you to specialists when needed, such as cardiologists and surgeons.
Pharmacy Services
Your Medi-Cal prescriptions will be covered through Medi-Cal Rx instead of Community Health Plan of Imperial Valley. If you have questions about this or want to find a pharmacy near you, call the Medi-Cal Rx Call Center Line at 800-977-2273. Or, visit www.Medi-CalRx.dhcs.ca.gov.
Continuity of Care
Community Health Plan of Imperial Valley will help you receive managed care without a gap in coverage if you are able to receive the continuity of care benefit. Please call Member Services at 1-833-236-4141 (TTY: 711) or fill out this form and return it by fax or mail.
Preventive Care
Preventive care is key to your health and wellness. Use this guide to help remind you to schedule well-care visits with your family doctor. For free health education materials and resources, please call our Health Education Information Line: Call 1-800-804-6074 (TTY: 711).
Initial Health Appointment
As a new member, CHPIV recommends that you visit your new PCP within the first 120 days for an initial health appointment (IHA). Please see this flyer for more information.